Contact

Talk to a real person.

Questions about an order, your routine, or stocking ELRUXE? Our team in Jakarta reads every message.

Email hello@elruxe.co.id Best for detailed questions

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WhatsApp +62 812 0000 0000 Fastest reply during business hours

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TikTok Shop chat @elruxe For orders placed on TikTok Shop

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Instagram @elruxe.id DMs open

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Hours Mon – Fri, 09:00 – 17:00 WIB Sat, 09:00 – 13:00 WIB

Distributor PT Platzo Global Ventures DKI Jakarta, Indonesia

Send us a message

What's it about?

Full name Email WhatsApp (optional) Order number

Message We reply within one business day.

Quick answers

Most questions are answered here in seconds.

Where's my order?

TikTok Shop orders can be tracked inside the TikTok app under Orders. Website orders get a tracking link by email once they leave our Jakarta warehouse.

Which product should I start with?

If you're new to ELRUXE, the Complete Ritual gives you all three steps — Tone, Treat, Seal — and saves 15%.

Is ELRUXE BPOM registered?

Yes. Every formula has its own BPOM notification number, printed on the pack and listed in our footer.

Resellers & wholesale

Stock ELRUXE in your store or clinic.

Choose "Wholesale" above and tell us about your business. Our partnerships team will send pricing and terms.