Privacy Policy

At ELRUXE (operated by PT Platzo Global Ventures, DKI Jakarta), we value and protect your privacy. This policy explains how we collect, store, and utilize personal information when you browse our website, interact with customer support, or initiate transactions.

1. Information We Collect

We may collect personal details such as your full name, email address, WhatsApp/phone number, delivery address, and transaction notes. When you interact with our TikTok Shop, transactions are processed directly on TikTok in accordance with TikTok's privacy guidelines.

2. How Your Information is Used

Your details are used strictly to coordinate courier order delivery, send shipping status updates via WhatsApp or email, respond to skincare routine consultations, and verify authentic BPOM customer registrations.

3. Data Security & Storage

We never sell, rent, or lease your personal information to third parties. All database records are stored in encrypted environments, and payment credentials are encrypted using industry-standard PCI-DSS compliant gateways.